Refund policy

We aim to provide a smooth and hassle-free shopping experience. Please review all product details carefully before placing your order.

Order Cancellation & Refusals

Cancellations: Allowed only before the order is dispatched. Once the order is shipped, cancellation is not possible.
Rejected Deliveries (Partial COD): If a Partial COD package is rejected or refused at the time of delivery, the ₹75 advance payment is strictly non-refundable. Please note: If a COD order is rejected, we reserve the right to restrict or disable the COD payment option for your future purchases.
Rejected Deliveries (Prepaid): If a prepaid order is rejected or refused at the time of delivery, a ₹75 deduction will be made to cover shipping costs, and the remaining balance will be refunded to your original payment method.

Mandatory Proof: An unboxing video is mandatory for any damage claim. Without clear video proof, requests will not be accepted. (The video must be continuous, uncut, and show the shipping label clearly).
Please report any damaged product issues to us within 3 days of delivery.

First Time Free: For your very first order exchange or return, we will arrange the reverse pickup completely free of charge! For any subsequent returns or exchanges, extra shipping charges will apply.
Exchange Limit: Exchanges are allowed once per order for the same product (subject to availability).
Conditions: The product must be unused, undamaged, and returned with its original packaging, tags, and labels. The return/exchange request must be raised within 7 days of delivery, and the item must be handed over to the courier within 5–7 days of approval.
Not Eligible: Customized/personalized products; and products being returned solely due to a dislike of color or design.

Refund Timeline: Refunds are processed within 5–7 working days after your returned item reaches our warehouse and passes our quality check inspection (not from the time the request is initiated via email).
Prepaid Orders: The refund will be processed directly back to your original payment method.
COD Orders: You can choose to receive your refund as a website coupon for future purchases, OR we can transfer the amount directly to your bank account. To opt for a bank transfer, please share your bank details with us via email at support@finemoe.com.

To place a Cash on Delivery order, a ₹75 advance payment is required. The remaining balance is to be paid in cash at the time of delivery.

Reverse pickups depend on service availability in your pin code.
If a pickup service is unavailable in your area, you will need to self-ship the product back to us. Please note that the shipping charges for self-dispatched returns must be handled by the customer.
Self-Shipping Address: The exact return address will be provided to you via email once your return request is approved.